Privacy policy

At MATONDA, we respect your privacy and are committed to protecting your personal data.

1. What Data We Collect

When you place an order or contact us, we may collect:

  • Customer name

  • Child’s name (optional, if provided)

  • Phone number

  • Address (Governorate – City – District/Center)

  • Email address

  • Child’s date of birth (optional, if provided)

  • Order details (items, sizes, colors, notes)

We do not store your card details on our systems. Card payments are processed through payment providers.

2. Why We Use Your Data

We use data to:

  • Process and deliver orders

  • Communicate about your order and provide support

  • Handle exchanges/returns

  • Improve our services and customer experience

  • Send updates/promotions (when applicable), with the ability to opt out

3. Sharing Data with Third Parties

We only share the minimum necessary data with:

  • Bosta (shipping/delivery)

  • Payment providers (payment gateway / valU)

  • Service tools used for customer support (email/support systems)

We do not sell your personal data to third parties.

4. Marketing Messages (WhatsApp / Email / SMS)

We may send promotional messages via WhatsApp, email, and sometimes SMS.
You can opt out anytime by contacting us at support@matonda.fashion or via WhatsApp 01140402727.

5. Data Retention

We keep your data only as long as needed for order fulfillment, customer support, and legal/accounting requirements, then delete or anonymize it when no longer required.

6. Security

We apply organizational and technical measures to protect your data, but no internet transmission is 100% secure.

7. Your Rights

You may request access, correction, or marketing opt-out by contacting: support@matonda.fashion

8. Cookies

We use essential cookies to operate the site and improve functionality. We currently do not use tracking pixels/analytics tools based on our current setup.

9. Contact

Email: support@matonda.fashion
WhatsApp/Phone: 01140402727